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EDMO Warranty Policy
- As EDMO is not the "manufacturer" of the products we sell, we can offer no warranties for the products sold. All warranty considerations and determinations remain solely with the manufacturer of the product.
- MOST of the manufacturers we represent require all warranty claims and inquiries be handled directly between them and the purchaser of their product. EDMO is not granted the authority to make warranty/replacement decisions on their behalf.
- When asked or instructed by the manufacturer to intervene and help remedy a warranty situation, by means of a replacement for example, we are happy to provide that assistance.
- Most of our manufacturer warranty information and policies can be found on either their website, or the EDMO website, as well as packaged with the products. We will be happy to help locate any warranty policy information for you that cannot be located online.
- When items are received at EDMO for warranty consideration that should have been sent directly to the manufacturer, it is our policy to forward those items on the manufacturer on your behalf. We do the following:
- Ship item and your paperwork to the proper vendor
- Send a notice to you that the item has been forwarded to the vendor
- Give the vendor instructions to contact you directly for discussions on your item
- We appreciate the opportunity to service all our customers. It is our goal to provide the highest level of customer satisfaction that we can while supplying you with the highest quality aviation products available today.
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